Lack of business rules and standard processes in marketing, customer service, and sales cost small businesses and small business owners time, money, customers, and personal satisfaction.
Typical symptoms owners and managers experience personally include:
- Feeling there are not enough hours in the day
- The sense that s/he must do everything themselves
- Sacrificing valuable personal time and their freedom
- The expectation that they should be able to handle this
Symptoms of lack of business processes also appear as losses of:
- Time & time-to-market (i.e., competitiveness)
- Quality
- Customers
- Employees
- Productivity
- Money
Seeking outside perspective and professional process development will allow company leadership to better manage business and allow others to manage non-essential functions.
In the (apparent) absence of (business) rules, there are still (business) rules (that are running your business in YOUR stead)! Process development can fix that.
Contact me at 602-739-8028 ot tracy@mymarketingperson.com to alleviate these symptoms.
Need more information about why you should be concerned with process? View our brief presentation.
